Cancellation policy
How purchases work at LURE, and how to cancel or change an order. Short version: every purchase is one-time, there's nothing recurring to cancel, and you'll never be auto-charged.
One-Time Purchases Only
Every LURE order is a single, one-time purchase. We do not offer subscriptions, auto-ship, or recurring billing of any kind. When you check out, you pay once — that's it. There is no plan to cancel and nothing that renews.
Because there is no recurring billing, there is no subscription, membership, or auto-renewal to manage or cancel. Any future order you place is a brand-new, separate one-time purchase that you choose to make.
Cancelling or Changing an Order
We process and ship orders quickly, so the window to cancel or change one is brief. To request a cancellation or change, email support@trylure.co as soon as possible after ordering with your order number and what you need.
If your order has not yet entered processing, we'll do our best to cancel it in full or make the change you've requested. If your order has already entered processing or shipped, we're no longer able to cancel or modify it — at that point it's treated under our Refund Policy and Shipping Policy once it arrives.
After Your Order Ships
Once an order is on its way, cancellation is no longer possible. If you change your mind or the product isn't right for you, you're covered by our money-back guarantee — see the Refund Policy for full terms, time windows, and eligibility. For delivery questions, timelines, or a package issue, see the Shipping Policy.
If We Offer Subscriptions in the Future
We may introduce an optional subscription or auto-replenishment program later. If we do, it will always be something you actively choose to opt into — never a default or a hidden enrollment. At that time we'll clearly disclose the price, billing frequency, and a simple way to cancel before each renewal, in line with applicable law. This policy will be updated to reflect those terms, and they would only ever apply to a subscription you knowingly sign up for.
Contact
Need to cancel or change an order, or have a question about how purchases work? Reach us here.
LURE — Effective May 31, 2026 — © 2026 LURE Inc. All rights reserved.