Refund policy
If LURE isn't right for you, we make it simple. Because our products are oral-care items, you don't need to ship anything back — here's exactly how returns and refunds work.
Our Return Window
You have 30 days from the day your order is delivered to request a refund. Because LURE is an oral-care product, you do not need to return or ship anything back to us — for hygiene and safety reasons, used oral-care items can't be resold and shouldn't be mailed.
To start, just email us at support@trylure.co with your order number and the email used at checkout. We'll take it from there.
Damages & Wrong Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately at support@trylure.co with your order number and a clear photo of the issue, so we can evaluate it and make it right with a replacement or refund.
Non-Refundable Items
A few things fall outside this policy:
—Gift cards.
—Items marked final sale or clearance at the time of purchase.
—Free items received as part of a bundle or promotional offer (the "free" portion has no independent refund value).
Exchanges
The fastest way to get what you want is to request a refund on your current order, then place a new order for the item you'd like. If you need help choosing, email us — we're happy to point you to the right product.
EU 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel within 14 days for any reason, without justification, in addition to the rights above. To exercise this, contact us at support@trylure.co within 14 days of receiving your order.
How & When You're Refunded
Once we approve your request, you'll be refunded to your original payment method within 10 business days. We'll email you to confirm.
Keep in mind your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your refund and you still don't see it, email us at support@trylure.co.
Contact Us
Any return or refund question — we're here.
LURE — Effective May 31, 2026 — © 2026 LURE Inc. All rights reserved.